Help Center / Company deposit

🛡️ Company deposit

The scariest part of remote work is not a failed negotiation — it is finishing the work and never getting paid. A company deposit is built for that: the employer voluntarily freezes funds on the platform; the job card shows amount and validity in public; if a wage dispute is upheld, that money pays the seeker first.

In one glance

• The deposit is not a platform fee — it is frozen collateral in the employer’s own wallet
• Once paid, it is printed on the job card — amount and validity cannot be faked
• When something goes wrong, funds are already on the platform — no need to beg for a transfer
• To get the money back, the employer waits until the last hiring post is 3 months old, then staff review

Who can pay, and how

• Members who have published a hiring post see “Company deposit” under “My wallet”
• Path: Bot → Member center → My wallet → Company deposit → Pay deposit
• You choose the amount; min/max follow what the bot shows; top up first if balance is short
• After payment, balance freezes; you can see it anytime and add more later
• Hiring side only — seeker posts do not use company deposits

How it shows on job posts

• New hiring posts after you pay show “Deposit $amount” on the card image
• Validity is also shown: 3 months from that post’s publish time
• Each post has its own clock — earlier posts expire first
• Posts published before the deposit will not retroactively show it — republish to attach it
• Seekers who apply during validity are covered by that deposit

If a wage dispute happens

This is the core of company deposits. The full flow is written here so both sides know the rules before trouble starts.

What counts

• Agreed wages, day rates, or project fees due and unpaid — or endlessly delayed
• Work delivered and accepted, but settlement refused with excuses
• Unjustified cuts: agreed amount shrinks at payout without a mutual basis
• Unpaid trial/internship work after dismissal
• One-sided walk-away after start, with no pay for completed work

Process: six steps

• 1 · Talk first: Give a clear settlement deadline. Many cases are just stalled — talking first saves everyone time.
• 2 · Raise it on the platform: If stuck, open Member center → Wage dispute help and fill counterparty, amount, and story.
• 3 · Both sides submit evidence: Chat screenshots, offer messages, transfer records to the bot. The other side gets the same evidence window. Only verifiable materials count.
• 4 · Member vote: A privacy-redacted summary goes to voting members — support seeker / support company / insufficient evidence. One vote each; parties cannot vote. Tallies are public so the process is not decided in a back room.
• 5 · Staff ruling: Combining evidence and votes, staff set payout — how much, to whom, and why — and tell both sides.
• 6 · Pay from the deposit: Upheld amounts move from the frozen deposit to the seeker’s balance. The seeker withdraws themselves — no waiting on a company transfer.

Why “seeker first”

• Funds sit on the platform: frozen at post time; a ruling can move them immediately.
• Seeker is paid first: deposit refunds for the company wait until disputes are cleared.
• Deposit stays locked during disputes: you cannot owe wages and withdraw the deposit.
• Records stay visible: payouts appear in both ledgers; both sides are notified.

How to prepare evidence

More concrete evidence means a faster ruling. Useful categories:

• Agreement: salary chats, offer messages, contract screenshots with amount and cycle
• Work: schedules, hours, deliverables, submit/accept threads
• Settlement: partial transfers and reconciliations showing what remains
• Collection trail: full chase conversations — not a single cropped line
• Identity match: company number or post link so we map the right employer

After a payout

• The company’s deposit balance drops by the payout; cards show the reduced amount
• If the deposit hits zero, new posts stop showing it until they pay again
• Repeat upheld cases tighten posting and display rights
• If not upheld, the deposit stays; both sides get an explanation

Boundaries

• We are not a labor tribunal or a court. Within platform rules we use the employer’s own deposit to cover seeker losses first.
• Payout cap is the company’s deposit balance at the time. Above that we help communicate — we do not overpay from others’ money.
• Using the platform does not block legal claims elsewhere; you can take our records with you.
• Employer rights are protected too: weak evidence, bad-faith claims, and flip-flops are rejected.

Who can vote

• Monthly and super members vote — one vote each, locked after cast
• Parties to the dispute cannot vote on their own case
• Votes close on a deadline (usually 72 hours)
• Votes inform the ruling; evidence still decides — staff explain the outcome
• Open Bot → Member privileges → Dispute votes to see open cases

Tips for seekers

• Prefer posts that show a deposit — especially long roles and pay-after-work setups
• Confirm amount, cycle, and scope in writing before you start
• Check validity — if it is about to expire, ask whether they will renew
• Raise issues early, before chat logs disappear

Tips for employers

• A deposit is the cheapest trust signal — better than a hundred “we’re legit” lines
• Size it to cover about one payroll cycle so seekers feel safer applying
• Pay on time and the deposit returns intact after the window
• If there is a disagreement, submit your evidence promptly — it will be weighed

How to refund

• Wait until your last hiring post is 3 months old, then tap “Request deposit refund”
• A new hiring post during that window restarts the clock from the newest post
• Open disputes block refunds
• Staff review and approve; funds unfreeze to your balance for withdrawal
• After refund, new posts no longer show a deposit